Auto Transport Makes Top 10 Complaints for BBB

Posted on by High | Posted in Auto Auctions, Automotive News, Blog, car shipping, Exotic vehicles, Go Green, Luxury Vehicles, Miami, South Florida, Transport News, Transport Tips, Vehicle Shipping AgentTagged , , , , , , , , , , , ,

Auto Transport Makes Top 10 Complaints for BBB SE Florida!
So why doesn’t it make Top 10 Inquiries? Every month in the “New Trends @ BBB” you will see Automobile Transporting Services listed under the “Top Ten Complaints.” Rarely do you see it listed under the “Top Ten Inquiries.” Collectively we as consumers do a good job of policing industries. For the most part we can rationalize that a company can’t be 100% perfect but if a company has multiple complaints over and over we steer clear! What does it take to get consumers and businesses checking every vendor or company they are about to work with on the BBB first? I can’t answer that question but I can tell you why you should.
Auto transport has had its share of “bad apples:” brokers who have taken orders to move customer cars but never get the job done and carriers illegally brokering your transport to a “buddy” who never picks up the car. This can be financially devastating to a person who is moving and doesn’t have a vehicle, maybe starting a new job with no transportation etc. Also, if you just bought your car from a dealership or an online company you would like to receive it before you have to make your first payment! There are several ways to check out an auto transport company before you lose:
1. CHECK THE BBB! Make sure they have some type of “A” rating anything lower is not a good sign. They have not been verified as a legitimate company. They don’t respond, resolve or care about customer complaints or they just have so many complaints something is not right!
2. Ask for their “MC” number and verify it with www.fmcsa.dot.gov . If they are broker their broker status should say “Active.” If they are a carrier or a contract carrier their status should be “Active” and the truck picking up your car MUST have the same name and MC number on the side as the company you hired. No Exceptions No Excuses it’s a federal regulation period!
3. Google the name of the company! Just like employers Google new hires you should Google anyone you are about to do business with. Find their reviews, complaints and kudos all over the internet and make an educated decision. If something makes you uncomfortable ask them about it, sometimes the issue was a misunderstanding but you can judge by the auto transporters response.
4. Insurance – The Federal Motor Carrier Safety Administration changed in 2011 and NO LONGER REQUIRE CARGO CARRIERS TO HAVE CARGO INSURANCE! Good brokers deal directly with the carriers’ insurance company to avoid fraud. The broker will provide you with an insurance certificate in their name for the carrier dispatched to pick up your car. If you are getting the insurance directly from the carrier you need to turn around and contact the insurance company and request the information from them directly. Insurance can lapse and since the FMCSA is no longer requiring cargo (your automobile is considered cargo) then you need to be on top of this issue.
When transporting a personally owned vehicle (POV) the toughest part is that consumers are entering into a very commercial transaction. This is not like moving your household goods (which have better consumer protections). Knowing the process is the key! Do your inspections with the carrier when the car is picked up and delivered and note any transport damage on the final inspection. Understand that you are not reserving an entire truck to yourself and there may be 2-9 other customers involved in the load. You will have pick- up and delivery windows and sometimes those change because of delays with cars before you, weather, traffic, weigh stations, DOT stops…..you see where this is going right! The only thing guaranteed in auto transport is that something will change!
Check out any company and understand the auto transport process and you will have a better and safer experience. It’s a green decision to transport your car. Every carrier you see on the road with 10 cars is 10 less cars on the road. It’s cheaper than driving it yourself, paying for fuel, hotels, tolls and giving up all of that time out of your wonderful life. Transport just transport smart!
Melissa Carbonell
Marketing Manager
High End Transport, Inc.
[email protected]

Dude! Where’s my car!!!!!!!

Posted on by High | Posted in Auto Auctions, Automotive News, Blog, car shipping, Exotic vehicles, Transport News, Transport Tips, Vehicle Shipping Agent

It’s not just media hype that every transport magazine and vehicle logistics magazine have multiple articles on the future problems in trucking.   The truth is there are multiple factors plaguing the industry.

Issue 1:  When the market peaked in 2007 there were an estimated 13000 plus car haulers sharing the business. Prices were low and timeframes were fast.  Now in 2011 we are lucky to have 8000 experienced car haulers on the road.

Issue 2:  Many of the experienced drivers have moved on to other careers and have no interest in returning to car hauling.    It takes experience to prevent damage to vehicles and it requires a relatively fit person to handle the physical parts of the job.  This is not a job that any and all truckers can do.  Because each vehicle is different and needs to be tied down, unloaded and loaded in a particular way training new drivers will not be an easy task for this side of trucking.

Issue 3: The trucking industry in general is in high demand and demand for drivers and equipment is causing many companies to offer better benefits and better pay.  Truck Makers and trailer manufacturers have more orders than can be produced in a reasonable amount of time to solve the problem.

Issue 4: All of the above and the price of fuel have caused the price of transport to skyrocket.  We saw this happen in 2008 but it was only due to fuel costs.  Now we have a major truck shortage and demand for transportation increasing and higher fuel prices.  It’s a triple whammy!

So where does that leave the Salesperson or Manager trying to get their cars from another city or state.  We hope it doesn’t leave him/her waiting too much longer but we do want to set the right expectations.  Add a few days more for getting the vehicle picked up and add a few dollars more to be priced right in the new market.  Remember it’s not about paying less and waiting for a spot, there are no more cancellation “spots.”

Where does that leave High End Transport, Inc.   We hope it keeps us where we are and growing, providing good communication with dealers and their customers.  Delivering vehicles in a timely manner for a reasonable market rate and balancing the everyday price and delivery time shifts to bring them to your attention as soon as possible.

Automakers Report Big February Sales Gains

Posted on by High | Posted in 5 tips for choosing an auto transport company, Auto Auctions, Auto shipping, Automotive News, Blog, car shipping, car transport, Exotic vehicles, Go Green, How do i ship my car, How to choose and auto transport company, South Florida, Transport Tips, Vehicle Shipping Agent

Automakers Report Big February Sales Gains: U.S. auto sales rose in February, with all major car companies reporting double-digit gains. General Motors Co. led the way with a 49% jump from a year ago, followed by Toyota Motor Corp., with a 42% gain. Nissan Motor Co. and Honda Motor Co. had gains of 32% and 22% respectively, while Hyundai Motor Co.’s sales rose 28%. Chrysler Group LLC and Ford Motor Co. showed smaller increases, with Chrysler’s rising 13% and Ford’s 10% – Associated Press

Brutally Honest about choosing an Auto Transport Company

Posted on by High | Posted in 5 tips for choosing an auto transport company, Auto Auctions, Automotive News, Blog, car shipping, Exotic vehicles, F Class, Go Green, How do i ship my car, How to choose and auto transport company, Luxury Vehicles, Mercedes- Benz C Class, Mercedes-Benz, Miami, Miami Heat, Nascar, NBA, S Class, should i buy a new car, South Florida, tips for transporting my car, Trade-in, Transport News, Transport Tips, Vehicle Shipping Agent

5 Easy Honest steps on How to choose an Auto Transporter

When that first thought crossed your mind that you needed to ship your car, you probably thought I have no idea where to begin.  Little did you know there are thousands of auto transport companies.  There are brokers, carriers, carriers that pretend to be brokers and brokers that pretend to be carriers and then there is always the guy down the street with a tow dolly that will be more than happy to drag your car behind his truck to wherever the blue skies take him.  Where do you begin!

  1. NEVER get 10 auto transport quotes for free!  Unless you have self destructive behavior, enjoy Chinese water torture or are confined to a prison cell with a phone and nothing else to do, Don’t Do It!  The calls, emails and non-stop harassing are just not worth it in the end!  The time you spend dealing with 10 (really 12) different transport companies will cost you far more money in the end.  It’s probably the most embarrassing and unprofessional side of our business.  Many companies have several names so they can buy the same leads from the lead company’s and pull you which ever direction they wish.  For your own sanity please don’t “click here!”
  2. Carrier or Broker or carrier or broker or……  Any company trying to scare you from using either a carrier or a broker is a company you do not want to do business with CROSS THEM OFF THE LIST NOW they are fear mongering!  There are good brokers and good carriers in fact most manufacturers who need to move thousands of cars choose carriers and most dealerships that need to move hundreds of cars choose brokers, they just choose good ones.   Just follow Step 3 to check them all out.
  3. Check everyone out, it’s easy.
    • First – check the BBB.  Make sure they have some type of A rating   A+, A- or just A but nothing lower that’s not a good sign that means they do not respond and do not care if a customer complains.  http://www.seflorida.bbb.org/BusinessReport.aspx?CompanyID=92003496&source=ctc
    • Second– check Transport Reviews.  This site only reviews Auto Transport Companies so that helps.  Try to look for companies that do not pay for reviews and do not participate in the mass quote program (remember Step No. 1).  5 out of 5 stars is the only acceptable rating.  If a company has a few bad reviews that is normal but they need to be able to offset those with more good ones.  http://www.transportreviews.com/company/high-end-transport-inc.asp
    • Third- check their license on FMCSA.  If they are a broker their broker status should say Active.  If they are a carrier their carrier status or contract status should be Active.  If they are a carrier or a contract carrier then the truck that shows up at your door should have their name and MC number on the side NO EXCEPTIONS NO EXCUSES it’s a federal regulation period.http://li-public.fmcsa.dot.gov/LIVIEW/pkg_carrquery.prc_getdetail?pv_apcant_id=484771
  4. Insurance –IS IT COVERED?   Disclaimer: I am not an insurance agent and your final decision should be made after speaking on the phone with one because every transaction is truly different.  After several years I can tell you what has happened in the past from experience.  INSPECTION REPORTS ARE EVERYTHING when you are trying to file a claim.  It is the consignee’s and Consignors (You and Yours) responsibility to note any damage except normal wear and tear on the bill of lading (inspection report).  Although it might have happened I have never witnessed a driver throwing rocks at the cars on his trailer trying to make nicks and dents, so the insurance company presumes these are road hazards or weather related damage and they are usually not covered.   Open transport is more cost effective but does require some risk on your part.  Most dealerships choose open because they can easily fix minor nicks and scratches .  There is a cost difference to go enclosed so if it’s an everyday car its your personal choice.    We always recommend checking with your own insurance to see what’s covered while the vehicle will be in transport.
  5. Understand the transport industry so you understand the process.  Although you are a VERY important customer please know that you are not reserving an entire truck to yourself and there will be 2-9 other customers involved in that load.   You will have pick up windows and delivery windows and sometimes those change because of delays with cars before you, weather, traffic, weigh stations… you can see where I’m going with this right!  The only thing absolute about transport is that something will change! Most companies can give you a very good idea of about how long the process will take and if you are paying a fair rate it usually happens that way.

I’m pretty sure I was as blunt and as honest as I could be without scaring you from transport.  It’s a green decision to transport your car.  Every carrier you see on the road with 10 cars is 10 less cars on the road.  It’s cheaper than driving it yourself, paying for fuel, paying for hotels and tolls and the time out of your wonderful life!  Transport just transport smart!

Cell phone laws are about to change for truckers. What does that mean to you?

Posted on by High | Posted in Automotive News, Blog, car shipping, should i buy a new car, Transport News, Transport Tips, Vehicle Shipping Agent

Melissa Carbonell-High End TransportOh how we all love our “Status Updates!” What will we do without them? Unfortunately, we may soon find out. The Department of Transportation is close to implementing large fines for drivers who use hand-held devices.
The fines for individual drivers and carriers could be as high as $11,000 and for multiple offenses the driver could lose his CDL (Commercial Drivers License). Now obviously SAFETY FIRST but we still have to be practical because at the end of every delivery there is a sale. That customer service of being able to update dealers and customers on delivery is critical to making that sale. The drivers will be able to use hands free technology and should be able to communicate with us directly. They will not however have every pick-up and delivery persons numbers saved so calling for directions when they are in the area will be tricky. We will change some of our process to incorporate more detailed pick-up and delivery information.
We are still about 45 days away from a decision from the FMSCA but its’ safe to assume things will change. We will continue to provide status updates to our dealers and customers. Our commitment to you is that these changes will only be positive, you will be safer on the roads and so will your customers and you will continue to receive the same fantastic service!
Melissa Carbonell, Manager
High End Transport, Inc

America’s cars are getting old! Like the rest of us

Posted on by High | Posted in Auto Auctions, Automotive News, Blog, Go Green, should i buy a new car, Trade-in, Transport Tips, Vehicle Shipping Agent

America’s cars are getting old! Eventually the cost of maintaining those older vehicles just doesn’t make sense anymore. In 2009 RL Polk released a study that estimated the average age of a vehicle on the road was 9.4 years! This will mean that at least 50 million cars need to be replaced very soon.

Replacing these older vehicles with newer models probably under warranty will give these buyers a laundry list of savings. Let’s start with the all important GO GREEN savings, newer vehicles will probably fall under newer emissions laws and have better fuel economy too, GO GREEN! The cost to maintain and repair a vehicle that age can outweigh by thousands of dollars the cost of just buying newer. The PEACE of Mind of having a reliable vehicle is priceless.

Aside from the old vehicles just needing to be replaced we have a population growth factor. Over 2 million new drivers need cars each year. That includes new residents to the U.S. and general population aging.

The market is no longer saturated with too many vehicles. Due to the decreases in manufacturing during the recession the inventory will be lighter than previous years. Make sure you are among the first to make those purchases because demand is expected to rise by 25% by 2012. The auto industry is poised to have a boom in 2011 and 2012. So take a look around your driveway and your garage, size up those vehicles do some number crunching. Let me know where you calculate peace of mind and start shopping.

Why do Car Buyers spend $1,243.60 more, maybe you should sit down for this

Posted on by High | Posted in Automotive News, Blog, Vehicle Shipping AgentTagged , , ,

Massachussetts Institute of Techonology Scientist conducted a study on the sense of feel and how it affects our price. 86 people were offered a new car with a price of $16,500. The participants were asked to negotiate as they normally would for a car. The people who were sitting on the soft chairs were more relaxed and spent an extra $1,234.60 on the vehicle. The people in the hard chairs were much tougher to deal with and did not raise the price even close to the $1,234.60.

The study showed our sense of touch affected our general perception of everything. If the participants were holding something heavy they took a more serious approach and perception of the item, resume or survey. The participants were asked to read a passage written on sand paper and they determined that the story was about someone having a difficult relationship. When they read the same story written on smooth paper they determined the relationship was friendly.

As a dealership it might be worth it to sit in a few chairs around the office and make sure they are comfortable. As a customer you might be wise to request a stool. http://www.sciencemag.org/cgi/content/abstract/328/5986/1712

Understanding the auto transport process can keep customers happy!

Posted on by High | Posted in Automotive News, car shipping, Exotic vehicles, Luxury Vehicles, Transport News, Transport Tips

We learned quickly that the best way to keep our customers happy and coming back year after year was just to educate them on the process. Being completely honest about any business is difficult for any salesperson, business owner or marketing rep to do. The honest truth is there is always a down side to any industry and if there wasn’t we would all want that job! For most people they will never in their lifetime transport a vehicle but for the ones that do here are some of the things we tell them to help the auto transport go smooth:

  1. Timeframes– timeframes are always estimates which means they probably happen 95% of the time but they are estimates and you must be careful not to overpromise or guaranty. Making sure the equipment was newer used to help avoid most breakdowns but with the new EPA and exhaust system requirements, new trucks are more likely to have issue so just be cautious when using any type of guaranty. Always remind the customer that there are other vehicles on the transporter and a few days should be allotted for pick up and delivery to be arranged.
  2. To go open or enclosed? This can be a difficult question to answer because really unless the car is worth 250k and up we have transported it on an open (customers request of course) and everything has been fine. We ship thousands of luxury vehicles monthly on open transports but these are usually for dealerships who do volume transports and can easily buff out small nicks and scratches. If this is your special car, your pride and joy that you wash and garage keep and have dreamed about owning please send it enclosed. Enclosed transport usually ranges around $400-$500 more than open and will keep your auto safe from road hazards, hail storms and other bad weather.
  3. Insurance is included but understand the details. There are 2 types of insurance that carriers are required to have by the Federal Government. The first is Liability which at minimum for carrying combustible engines is 1 million dollars. The second is cargo insurance which the minimum requirement is $5000. Obvisously, $5000 would not cover the car hauler (trailer) much less the cars on it! The carrier will have from 50k to 2 million dollars in cargo insurance which is intended to cover the entire load. If a customer is concerned we ask them to call their own insurance because they are usually covered by them also during the transport. If they have alot of questions we can provide them with the Insurance certificate and they can discuss it directly with the agent. Making sure you write any damage issues on the inspection report is key for claims to be paid.
  4. Updates and availability – okay this is the secret sauce of High End Transport Inc. Updates are provided by our dispatch department via email to the customers automatically. If the customer needs additional updates they can call or email and it will be done. The customer is more than welcome to the drivers cell phone number to be in communistion during the transport (with respect to laws regarding driving and using cell phones). Our reps understand how important it is to answer the phone and return phone calls even when the news is not happy. Sometimes if the route is difficult or the transport is delayed the customer just wants to hear your voice and know that you are on it! If customers have a good understanding of the auto transport industry they can make plans around the process and everything will go smooth. Our drivers and our carriers love hauling High End Transport cars because they know we have done our job to make your auto transport a success!

Mercedes-Benz unveils new B-Class at Detroit Auto Show

Posted on by High | Posted in Automotive News, B Class, Blog, Exotic vehicles, F Class, Luxury Vehicles, Mercedes- Benz C Class, Mercedes-Benz, S Class, Vehicle Shipping AgentTagged

WOW! Mercedes-Benz is going to offer a new B Class and F Class. The Mercedes-Benz B Class will only be four cylinders and only front wheel drive. Check out the BlueZero concept car shown at the 2009 Detroit Auto Show. The new Mercedes-Benz F-Cell will be an electric fuel cell. After transporting thousands of the Mercedes Benz C class, E class and S classes we are so excited about the new models!

Updated profile on Transportreviews.com

Posted on by High | Posted in Automotive News, Blog, car shipping, Exotic vehicles, Miami, South Florida, Transport News, Transport Tips, Vehicle Shipping Agent

Most people will go an entire lifetime without ever needing to transport a vehicle but Millions of vehicle transports take place each year! Once you need an auto transport company with one google search you are returned thousands of pages all ready and willing to give you as many quotes as your email can handle. It can all become very overwhelming and most people wind up wasting more “money” in the time spent taking phone calls and reading and answering emails that they never really save anything. There are brokers, carriers, contract carriers, open or enclosed transports, insurance, time frames and inspections.

Most individuals just want to pay a fair price for a reliable transport. We at High End Transport have refined our process to provide just that. Our dealership client base is unrivaled in the industry although we lack the benefit of getting multiple reviews we gain relationships that can last a lifetime. References from a dealer on or near your city can be provided upon request just call (954) 835-4686 ext. 4! Getting a quote (just one) is simple you can click on the website above or go to www.gohet.com, email to [email protected], call us at (954) 835-4686 ext. 4, or fax it in at 954-206-0595. You will be assigned a personal sales representative that will help with any questions and they are available in the office and on their cell phones 7 days a week. The order process is just as simple and we keep you updated during the transport. Once the spot is reserved on the truck we can provide you with your drivers cell phone number for your peace of mind. We have a transport blog on our website with useful information about packing your car, planning your timeframes etc., we also post alot on this blog for our dealerships but our individual customers also find the information useful.

You can find us on twitter, linkedin and facebook! High End Transport accepts all major credit cards, debit cards, gift cards, cash, cashiers checks, money orders. There are many ways to pay to keep things as simple as possible during the process. Our experience has gained us the ability to run at a 99.3% on time pick up and delivery ratio! We are very proud of that number!!! We understand what it takes to get the job done because we are a broker and a carrier! Whether you are a dealership that needs to ship 100’s of cars at one time or a college student just trying to get back to school High End Transport will get the job done and make you a customer for life! Simple Simple Simple just call (954) 835-4686 ext. 4